Refund Policy

Returns and Refunds

Due to the perishable nature of our products, BonnBonn's HomeGrown does not accept returns. However, we strive for 100% satisfaction. If you are unsatisfied with your order, please contact us within 24 hours of receiving your items.

​

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please text us at (205)451-7001 with your order number and a photo of the item(s) within 24 hours. We will review the issue and offer a replacement, store credit, or a refund for the affected items.

​

Cancellations

Custom Orders:

Cancellations requested more than 7 days before the delivery/pickup date are eligible for a full refund minus a 3% transaction fee.

Last-Minute Cancellations:

Cancellations made within 7 days of the event date are not eligible for a refund.

Non-Custom Items:

Orders cancelled within 24 hours of placing the order may be eligible for a refund.

​

Returns Exceptions

Perishable goods, custom orders, and gift cards cannot be returned or refunded unless they arrived damaged or incorrect.

​

Shipping/Delivery Issues

BonnBonn's HomeGrown is not responsible for damage caused by improper handling, storage, or transportation after the item has been picked up or delivered. Please ensure someone is available to receive, inspect, and properly store items upon pickup or delivery.

​

Taste Complaints

Complaints based on personal taste preferences (e.g., "too sweet," "not enough flavor") are not grounds for a refund, however we do value your feedback.

​